MY SERVICES

REMOTE OFFICE MANAGEMENT

Entrepreneurial support with proven results

Virtual Reception

Receive incoming calls and forward messages
Monitor emails

Document Management

Scan and save documents
Organize files
Develop and edit Office Suite documents and files
Create resumes, cover letters
Edit online manuals, reports
Develop presentation documents

Customer Service Management

Manage client communications
Organize inquiries and research to support business activities
Follow up calls, emails on behalf of client

Transcription

Convert audio files to documents in various formats, depending on the industry requirement. (Meetings / Interviews / Medical / Insurance)

Data Entry

Entering client data into various software

Payables / Receivables

Track expenses
Track sales volumes
Include data entry into Excel, CRM database, or accounting software
Organize payables / receivables in preparation for tax submission

RESEARCH / MARKETING ASSISTANCE

Dedicated to finding information and answers

Single project

Research investigation to provide data for decision maker
Coordinate with profesionals, as needed

Ongoing support

Specific research, targeting business development
Data entry, or reporting based on research or marketing outcomes
Monitor social media, media activity related to marketing or events

TRAVEL ARRANGEMENTS

The experience of a seasoned travel professional at your service

Booking flights and accommodations

Coordination of flights and hotels
Management of travel expenses
Review travel documents (passport, immunization, travel alerts)
Communication with client throughout trip, as needed

REMOTE OFFICE MANAGEMENT BENEFITS

Flexible work solutions
Save on costs of employee-related office space expenses
Contracted only for the hours needed to support your business
Remote support on an as-needed basis, or contracted for dedicated hours

Support offered via email, chat, and phone support

SERVICE RATES

Office and customer service management duties have a wide range of detail that can affect the rate.

If ongoing assistance is required, a base retainer is recommended.

Project work is usually short term. Quotes are based on scope of work, and are encouraged.

Note: rates include time and materials, plus office maintenance costs including utilities.

$26 per hour

Simple tasks can include:

~ Editing a single-page text document (images not included)

~ Transposing less than 50 lines of data in Excel or Word

~ Updating a 1-page resume from a former version

~ Creating a simple form in Excel or Word (less than 4 hours)

~ Research online options for marketing purposes, providing useable links only

~ Letter writing services, create or edit per client direction

$29 per hour

Moderate tasks can include:

~ Reception tasks including remote phone, email, transcription

~ Payables / Receivables data entries into client software

~ Client management, including data entry into software programs

~ Word processing

~ Transposing written text from an online source to a Word document

~ Editing multiple-page text documents

~ Transposing more than 50 lines of data into an Excel or Word

~ Formatting reports in Word

~ Creating forms or worksheets in Excel, including basic formulas

~ Job application package, resume and cover letter in Word and pdf versions

~ Researching a sales or marketing strategy with in-depth report, client directed

~ Event liaison, simple research or registration (Quote for multiple events)

~ Contract rate for remote customer service role, to support client

~ Contract rate for office management support

~ Contract rate for transcription services – Moderate meeting or industry style

~ Contract rate for remote sales assistance

RETAINER PACKAGES

Benefit from knowing you have a solid support program in place

Retainers are recommended as a cost savings for clients who require ongoing support throughout the month. Repetitive tasks and more complex projects are suitable for retainers. Retainer Plus is a monthly option that allows the most flexible feature – a monthly retainer plus hourly options for anything not covered in the retainer agreement.

Complex tasks can be anything that requires additional time and explanation to execute. Quotes are offered per task or project. Contract rates will be considered on a needs basis for more complex tasks.

For audio typing and transcription services, a Moderate Retainer Plus per-audio-minute rate based on audio difficulty and speaker count is normal.

SIMPLE Retainer Plus Package ( $24 per hour )

$96 4-hour package / daily

$480 20-hour package / weekly

MODERATE Retainer Plus Package ( $28 per hour )

$112 4-hour package / daily

$560 20-hour package / weekly

A service agreement for tasks and scope of project is required prior to start of Retainer Plus work commencement. Additional work provided outside of the service agreement in place will be invoiced at the appropriate hourly rate, as determined by YVOA.

To receive an estimate for services, please send me a message through the CONTACTS page with a few details about your project and I will respond promptly.

Because there can be multiple factors that affect the time it takes to complete a project, the word processing rates are assessed are on a per-project basis.